FAQ

Have questions in mind?
See our FAQs below

Shipping

Refunds/Exchanges

Shipping Provider

How long will shipping take for my order?

  • All U.S. orders will be delivered within approximately one week. For international orders, shipping times will vary by country.

Why haven't I received an email confirmation?

  • If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

What's the average wait time for a product?

  • All orders will have a 3-5 day production fulfillment time period. This means we will fulfill your order within 3-5 days and ship it out. Depending on where you live, it may take additional days on top of the 3-5 days for you to receive your order. Average overall delivery time is 1 week.

How to get a refund?

To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

*We have a two-week return policy. This means that if you do not contact us within two weeks of receiving your order, we will be unable to process any return requests.

To initiate a return, please contact us at prjctkeniisales@gmail.com with your order number and the reason for the return or exchange request. Once we review your request and approve the return, we will provide detailed instructions on how to return the product.

Do you offer exchanges?

  • Please note that we do not offer exchanges. If you'd like a different size or item, you can place a new order after receiving the refund :)

WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER. 

  • If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.
  • In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
  • Please note that any refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee, which ranges between $6 and $8, is non-refundable.